The Service Desk is staffed by highly dedicated full time technicians who offer quality service to the Law School community. We provide service and support for a wide variety of technology resources at the Law School, including:
The Service Desk maintains all of the Law School’s student computers and network printers located in the Law Library study spaces and throughout the student organization offices. We also maintain all classroom computers and the two computer labs located in the Law Library.
Our services include walk-in technical support for Law School faculty, students, librarians, administrators and staff, as well as technical support via telephone, email and remote access. Remote access, which is available for on-campus Law School computers, maximizes our ability to respond to computer concerns efficiently. The computer user must grant permission to our staff before we can establish a remote session in order to resolve the issue at hand. Should any member of the faculty or staff prefer a desk-side visit, or if their computer requires hands-on service, we respond quickly to the call with a personal visit.
All service requests that cannot be handled immediately at the Service Desk are entered, updated and monitored in our ticket tracking system. This includes requests that require the work of members of other IT department units including A/V Services, Network Operations, Application Development and Technology Procurement.
Please call us or stop by if you have any questions or concerns.
The Information Technology Service Desk, located in Room C-118 in the Law Library, provides computing assistance to members of the Law School community. The staff can also be reached by calling 305-284-3000 or by e-mailing firstname.lastname@example.org.
The Service Desk hours are:
Monday - Friday
8:00 a.m. - 8:00 p.m.
10 a.m. - 6:00 p.m.
12 p.m. - 8 p.m.
The following systems are supported:
The following systems are not supported:
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Saturday, April 27 - Thursday, May 9
8:00AM to 12:00AM